Help Center

LED neon is an alternative to traditional glass neon. LED neon signs are made of a PVC or silicon jacket with LED’s inside, which are lots of tiny individual bulbs. LED neon signs are not made using neon gas inside glass tubes as traditional neon signs are. LED neon signs are eco-friendly, dimmable and almost unbreakable while still having that traditional, retro look we like.

Our graphic design team creates the digital designs for our lights. These designs are converted to the actual signs by hand. Each light is a unique piece of art, handmade with love. If you’re lucky, you’ll see the characteristic artifacts of the artist’s handiwork. No two signs are ever 100% the same.

All our LED neon signs have a transparent acrylic back wall including screw holes. The LED neon strip is attached to the back wall.

You can choose a contour-cut back wall (cut-to-shape), this back wall forms nicely with the design and is subtly present. An alternative is a rectangular back wall, where all sides of the back wall are straight.

All our lights are made of sustainable LED – they all have a very long lifespan, emit very little heat and are free of harmful gases. All our signs are low voltage products which use very little energy to produce their eye-catching glow.

All our signs are dimmable. If you would like to control the brightness of your sign you can order a LED Neon Dimmer in our shop.

Maybe you have seen an affordable neon sign at your local department store, flea market or discount store. Most of the neon we see here is ‘produced’ in large quantities. These neon lights are manufactured hundreds at a time by using standard tools. At NEONGAGA all our products are made by hand with love and care by high-quality standards. We don’t use any ‘mass-production’ techniques to manufacture our signs. Every sign is a unique item and a piece of art.

The colored tube of the LED neon sign is the same shade turned on as turned off. A sign with a pink tube has a pink glow, a sign with a white tube has a white glow, etc. We’ve made sure all the signs look cool turned on and off.

Our signs do not get hot. They are all made of flexible LED and emit very little to no heat, making them safe to touch.

Your warranty period is valid for 1 year from the date of the purchase from our website. The warranty is valid given that the sign is only used in accordance with our guidelines for the product, including the product’s user manuals and technical specifications.

We will add the correct amount of screws, bolts, and plugs with your order to mount your sign to the wall.

Before assembly, make sure that there is an accessible power supply nearby into which the adapter can be connected.

1. Place the neon light (A) against the wall. Draw two marks using a pencil to indicate the drilling holes.
2. Drill two holes into the wall with an 8mm bit.
3. Insert the two wall plugs (D) into the wall.
4. Unscrew the two bolts (B) from their sleeve nuts (B).
5. Insert two screws (C) completely into the sleeve nuts (B).
6. Fasten both screws (C) into the wall plugs (D).
7. Attach the neon light (A) to the wall and fasten two bolts (B) into the sleeve nuts (B).

You can use credit cards and PayPal to pay for your order. We take your security very seriously, therefore your details are safe with us.

We provide free shipping for all orders worldwide.

All our signs are handmade, therefore the estimated delivery time for our ready-made signs varies from 5 working days to 7 working days.

For custom signs, the delivery time is based on your request. Contact our customer care team to get more information about our custom delivery dates.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.